Minimum scheduling time and usage 

The minimum scheduling time and usage charge is 0.5hr, thereafter time is billed in 0.25hr increments.  Unused time is billed in 0.25hr increments at 50% rate. If you don't use part of your appointment, it is billed as unused time. If another user takes that time, you will not incur the unused time fee. If you don't use any of your appointment, it is billed as 'No-show' at the full default rate. If another user takes that time, you will not incur the no-show fee. Analyzers allow same-day booking, same-day edits, and same-day cancellations. Sorters will not allow same day appointments, edits, or cancellations. Sorting appointments must be scheduled prior to 5pm the previous day.

Scheduling policy for Analyzers

The scheduling calendar for the analyzers will allow same-day booking, same-day edits, and same-day cancellations, all up to 1 minute from the end of the appointment time.

• If you shorten the duration, that time will be charged as a cancellation (50% of regular rate) unless another user utilizes that time.
• If you are trained on any analyzer, you will receive e-mail notifications whenever there is a cancellation. You can opt-out via a link in the e-mail if you don't wish to receive these. If you opt-out, you will not receive any cancellation notifications from any instrument. You can re-enroll in these notifications via a checkbox found through 'Update Account Information' on the BRC scheduling website.

Scheduling policy for Sorters

The scheduling calendar for the sorters will not allow same day appointments, edits, or cancellations. Appointments must be scheduled prior to 5pm the previous day

• If you need to schedule an appointment the same day for a sorter, please send us an email and we will likely be able to accommodate you.
• If you are not able to use your appointment, or you will be showing up late, please send us an email to let us know so that we can put the instrument in standby.
• Sorters can be scheduled outside of normal business hours, subject to advance staff approval. Time outside of normal business hours is charged at double rate.

Cancellations

Given the high demand on our instruments, we require that you give us a notice of one full day (24 hrs) notice when cancelling a reservation.

Cancellations less than 24 hours in advance will be billed at 50% of the regular rate unless another user utilizes that time. Cancellation charges are listed on invoices as “CANCELED: [instrument] Default”.

*Unless someone else uses that time on the instrument

Extraordinary appointments

When absolutely required, it may be possible to schedule cell sorting outside of regularly available appointment times by prior arrangement with the Facility. Billing for special scheduling will be at double the standard rate.

Unused appointment time

Any time reserved by the user which was not spent using the instrument will be billed at 50% of the regular rate, unless another user utilizes that time. Unused time charges are listed on invoices as “[instrument] Unused Time” We suggest shortening the appointment in this case so others would be able to see the time as free and possibly use the instrument.

Assisted time and training

“Assisted" on the invoiceindicates either

• analysis/sorting done under direct constant supervision of facility staff, or
• Full-service analysis/sorting performed by facility staff

Training is required before access to instrumentation is granted. Training is hands-on with a staff member, and billed per person. The length of time required for training depends on the specific instrument and the experience level of the user, but typically takes two hours.

Non-Cornell (external) users

External users will be billed at external rates.