A twenty year IT veteran, Jerri joined the Institute of Biotechnology in 2014. She started her IT career with two successive system administration positions at Claritas (now Nielsen Market Research). Led by her interest in customer service and face-to-face interactions, Jerri then moved to a desktop support job at Tetra Tech Architects and Engineers (formerly The Thomas Group). Jerri specializes in maintenance and management of software and OS for customers and instruments.